All Insights

  • Service Management

    Service Management

    What does service management mean, and what kinds of standards, frameworks, and communities are related to IT service management?

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  • Business Process Management

    Business Process Management

    What does Business Process Management (BPM) mean, what are the phases of BPM Life Cycle, what are some important approaches of BPM, and how to apply agile principles to BPM?

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  • Service Design

    Service Design

    What does service design mean, what are the six essential principles of service design thinking, and what are the four steps of the service design process?

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  • Agile Software Development

    Agile Software Development

    What does agile software development mean, why this method was created, when it can be used, and what are examples of agile methods?

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  • Scrum


    What does Scrum mean, when to use it, what are the Scrum roles, artifacts, events, and processes, and how to measure progress in Scrum?

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  • Governing Practices

    Governing Practices

    What kinds of governing and supporting practices provide essential support and guidance for the product life cycle?

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  • Requirements Development

    Requirements Development

    What is a requirement, what does requirements development mean, what types of requirements are there, and what is the process for requirements development?

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  • Design Systems

    Design Systems

    What is a design system, what are the elements of it, when to build one, and what is the process of building it?

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  • Enterprise Project Management

    Enterprise Project Management

    What does enterprise project management mean, and what is the difference between the terms project management, program management, and portfolio management?

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  • Interaction Design

    Interaction Design

    What does interaction design mean, and what are its five dimensions?

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  • Project Portfolio Management

    Project Portfolio Management

    What does project portfolio management mean, and what are the three main areas of project portfolio management?

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  • Project Management

    Project Management

    What does project management mean, what are the phases of a project lifecycle, how does a successful project look like, and what kinds of skills a project manager needs?

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