• User Experience Design

    User Experience Design

    What does user experience design mean, and what is the process of creating a positive user experience?

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  • Enterprise Architecture

    Enterprise Architecture

    What does Enterprise Architecture mean, what are its domains and examples of subdomains, and what are the steps of Enterprise Architecture Planning process?

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  • Testing


    What does software testing mean, what is the goal of testing, what software testing methods are there, how a generic testing process looks like, and when to use test automation?

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  • Data Management

    Data Management

    What does Data Management mean, and what are the different domains of Data Management?

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  • 3 Tiers of Design

    3 Tiers of Design

    What does design actually mean, and what are the three tiers of design?

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  • Common Customer Experience and Service Design Tools

    Common Customer Experience and Service Design Tools

    What kinds of tools and methods are being used in service design and user experience design?

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  • Service Transition and Operation

    Service Transition and Operation

    What do service transition and operation practices regarding 1) service performance and availability, 2) documentation and knowledge bases, 3) release and deployment management, and 4) changes, incidents, and service requests consist of?

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  • Change Management

    Change Management

    What change management and its two dimensions, business side of change and people side of change, mean?

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  • Service Management

    Service Management

    What does service management mean, and what kinds of standards, frameworks, and communities are related to IT service management?

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  • Business Process Management

    Business Process Management

    What does Business Process Management (BPM) mean, what are the phases of BPM Life Cycle, what are some important approaches of BPM, and how to apply agile principles to BPM?

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  • Service Design

    Service Design

    What does service design mean, what are the six essential principles of service design thinking, and what are the four steps of the service design process?

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  • Agile Software Development

    Agile Software Development

    What does agile software development mean, why this method was created, when it can be used, and what are examples of agile methods?

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